Subject: Fwd: LSM Joining Case Test - Manavi Prit
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 3 Jun 2020 23:14:00 -0700 (MST)

Hi Urvika, 

Please check the test for Mumzworld. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Manavi Prit 
E-mail 	[email-masked] 
Phone Number 	(+91) 7042453122 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected Blurb 4 because it seems as the most appropriate answer. 

We verified the customer's address and phone no. 

We made sure to let him/her know that someone is required to be present there in order to sign the delivery 

We educated them in how to update their address and Phone no. from the viagogo brands so in case if they require to update it again since he/she is travelling, they can do it themselves. 

We also informed them about the tracking of the delivery package as soon as it is shipped which will give them double assurance that they will receive their ticket on time. 

I would like to add the below points to Blurb 4 

If you purchased Instant Download e-tickets, they will be available to print almost immediately. 

If you are travelling to the event, add your travel address and expected departure date as soon as possible and we'll make sure your tickets are shipped to the right place. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between Good and Great customer service is 

Good customer service menas resolving the case under the SLA and help the customer as per their requirement. 

However, a great customer service means make sure that they will not face such issues again in future and even if they do they are aware of self servicable path, as well as making sure that we are easily accessible for the customer. Listening to their issues calmly and make sure to assure them that the we are working on their issue and going an extra mile to get it resolved on time. 	

	
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