Subject: Re: LSM Joining Case Test - Karan Sharma
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 3 Jun 2020 02:04:48 -0700 (MST)

can be tested for Mumzworld 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 3, 2020 2:27:57 PM 
Subject: Fwd: LSM Joining Case Test - Karan Sharma 

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Karan Sharma 
E-mail 	[email-masked] 
Phone Number 	(+91) 9926742505 
Which blurb would you select? 	Blurb 5 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I need to inform the details to customer for the changes may affect on price and complete details regarding the ticket. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1.If something is GOOD, you must convince and sell it to others. 
If something is GREAT, people will automatically flock to it. 

2.If someone says “that’s good” then it’s pretty average to above average. If they say “that’s great” in a non-sarcastic way then they care about what you did and truthfully are saying that you did better than the rest. OR another possibility of “that’s great” is them wanting to show that they care even if they don’t. 

3.great is amoral good is admired for moral actions or restraint 

4.Good takes what it’s given and makes something of it. “Great” takes what it isn’t given and makes something of it. 	

	
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