Subject: Tech Support Candidate - Pradeep Maurya
From: Pradeep Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 11:24:23 -0400

Tech Support
Test

Name

Pradeep
Maurya

E-mail

[email-masked]

Phone Number

(91) 9115361672

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Subhash nagar

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cannaught plaza restraunt pvt. Ltd

Executive

30/11/2019

14500

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Some step to troubleshoot the problem are:-

1-check internet connection properly connected to device or not.

2-thenafter, restart the system and update the browser.

3-check ip adddess&vpn connection that can be expire or not.

4-check malware in your system & detect them.

5-open file or site in other browser.

What
according to you is difference between Bluetooth and Wifi?

Basic
difference between Bluetooth & wifi are:Bluetooth & wifi provide
wireless communication and uses radio signal for doing so. Bluetooth connect
short range devices for sharing data, while WiFi provide high speed internet
access. Bluetooth have limited number of devices but wifi provides access to
more number of users. Bluetooth is fairly simple to use&switching between
devices is easier, WiFi is more complex and require configuration of hardware
& software.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer services are

1-To good customer who visit at your place or site you respond there query after
finishing the work & great customer service is you respond quickly to hold
the work.

2-Good customer-when he/she is on the phone and ask a question but you don't
know the answer you hold them for sometime & find the answer, while great
customer ask the question but you don't know the answer but you will explain the
answer & you know their time is valueable so you offer them to hold the
phone or call right back. You call back within minutes with answer. Letting know
him priority matter.

3-good customer can irritate for some reason but you deal with it. While they
are being offensive but you work on it. Great customer have some irritation for
some reason,first you oplogize & take responsibility and resolve
quickly.

What according to you makes you a good candidate
for customer service or technical support job?

Some
qualities of good candidate for customer support or technical support job
are:-

1-good communication skill both in speaking & writing.

2-have patience to handle any situation

3-good listener

4- being tech - savvy

5-hard working

6-have capacity&willingness to learn

On a scale of 1 - 5 please rate your fluency in spoken
English

4