Subject: Re: LSM Joining Case Test - Atul Mishra
From: Atul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 09:30:44 -0400

| | LSM Joining Case Test

Name | Atul Mishra
E-mail | [email-masked]
Phone Number | (91) 8178852694
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason  why i selected blurb 4 ,is because it is clearly mentioned that she needs that the package should be deliver in the hotel where she is living,Blurb 4 is accurate and to the point, and all the necessary information is there,  apart from that, i would like to add fews things like,refund system should be introduced ,when someone not received package on time apart from that service should be on time, and to avoid such delays event company should the actions quickly and to provide better service and gain trust of customers we should be transparent .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.The major difference is accountability,
Respect the time of customers
2.Taking ownership of the work
3.Work for customers satisfaction not for personal satisfaction
4.And always remember customer is always Right
And always available for help
5.These are some points which make  huge difference between good and great customer service

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