Subject: Re: Tech Support Candidate - Abhishek Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 2 Jun 2020 12:34:24 +0000

All copy paste from net, no for this profile

Sent from my iPhone

On 2 Jun 2020, at 16:29, HR Livesalesman <[email-masked]> wrote:

Hi Ma'am,

Last time sir suggests him for Glopal, Please check if he is ok for this project.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 20 May, 2020, at 17:53, Ambika Mehta <[email-masked]> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhishek Kumar
E-mail  [email-masked]
Phone Number    (+91) 7087803359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 15
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jindal intellicom limited       Customer delight associate      22 jan 2020     21100
Previous Employer 1     Tata consultancy services       Helpdesk support        5 March 2019    12000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If you are getting error while opening any website then you can first check your connection whether you have enable internet connection or not . If you think it's fine then you can go in the cmd prompt and type ping command,from this command you can check you are receiving packets or not from the internet.
What according to you is difference between Bluetooth and Wifi? Bluetooth and wifi both are used to share connections between two or more devices but they also have lots of difference:-
1. Bluetooth is the easiest way of communicating between two devices but in the case of wifi you can use various disciplines like using passwords.
2: Bluetooth range is comparatively low as compare to wifi.
3. Bluetooth also provide less speed compare to wifi .
4. Bluetooth required less bandwidth but wifi required more bandwidth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes.

Good Customer Service – Your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.
Great Customer Service – You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience.

Good Customer Service – A prospect is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.
Great Customer Service – You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. If they want to be called back, you get the answer and call back within minutes with the answer, letting them know they are a priority.
What according to you makes you a good candidate for customer service or technical support job? Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”
On a scale of 1 - 5 please rate your fluency in spoken English  5