Subject: Fwd: Tech Support Candidate - Rahul Kataria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 2 Jun 2020 04:10:39 -0700 (MST)

Hi Ma'am, 

PFA, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 31 May, 2020, at 07:04, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rahul Kataria 
E-mail 	[email-masked] 
Phone Number 	(+91) 9818095657 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	Pul phreladpur 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance India Pvt Ltd 	Customer support 	Present 	23700 
Previous Employer 1 	Majorel 	Customer support 	4 May 2020 	16817 
Previous Employer 2 	NBA Solutions Pvt Ltd 	Customer support 	19 Dec 2019 	18000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check for the internet connection.Secondly will try to check that the cables are properly plugged in.Try will the check the internet settings and dcip settings,if there is some issue will try to resolve otherwise tell the user to reboot the wifi and try to connect it again. 
What according to you is difference between Bluetooth and Wifi? 	Wifi and bluebooth both are used for transmission of data from a source location to the desire location. Bluetooth is used for the short range transmission while wifi is used for the longer range transmission of high speed data. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good service represents that you are keeping your customer satisfied but a great customer service is that you are not just keeping your customer satisfied but also keeping them loyal. 
What according to you makes you a good candidate for customer service or technical support job? 	As I see myself as a good communicator,problem solver and a technical oriented guy who is not only keep its customer satisfied but also loyal. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4