Subject: Tech Support Candidate - Piyush Sindhu
From: Piyush Sindhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Jun 2020 06:04:18 -0400

Tech Support
Test

Name

Piyush
Sindhu

E-mail

[email-masked]

Phone Number

(+91) 7982860904

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi , pashim vihar ,
meera bagh , gh 5 and 7

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Networkbulls technologies

Network engineer

On hold

20100

Previous Employer 1

Webonflex

Support
executive (voice and accent trainer)

5 Jan 2018

15600

Previous Employer 2

RFS

Technical support
Engineer

29 Dec 2017

12500

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First = I will verify the WiFi/ Lan connectivity
(make it enable)

Second = I will verify the internet reachability through CMD by ping google DNS
IP (8.8.8.8 , 8.8.4.4)

Third = I will verify Browser capabilities for reaching the
link(URL)-WWW.ndtv.com or for application layer http(80) or https (447)

That will be my trouble shooting as an computer user.

What
according to you is difference between Bluetooth and Wifi?

Bluetooth
= 1- slow (according to wifi)

2- less security

3- less flexible

4- requires low bandwidth

WiFI = 1 - very fast (depends on bandwidth)

2- high security (WPS , WPA , WPA2 etc)

3- flexible

4- requires high bandwidth for performance

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Well According to me an Good
customer service is, in which costomer is satisfied for the services he/she has
paid for and believe his investment was in right place/organization

But

An Great customer service means customer is satisfied + willing to continue the
services with same place/organization and the services of the company has met
customer's  expectations.

What according to you makes you a
good candidate for customer service or technical support job?

1 - Patience

2 - learning skills

3 - flexibility

4 - Good knowledge in networking domain

5 - Good English

On a scale of 1 - 5 please rate your
fluency in spoken English

4