Subject: Tech Support Candidate - Anirudh Sehrawat Anirudh
From: Anirudh Sehrawat Anirudh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Jun 2020 09:18:33 -0400

| | Tech Support Test

Name | Anirudh Sehrawat Anirudh
E-mail | [email-masked]
Phone Number | (91) 8383006135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Jyoti nagar Shahdara Delhi 93

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Risk management solutions | Data consultant | September 7 2018 |
Previous Employer 2 | Hcl | Tech support executive | March 1 2012 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear the cache cookies and temporary files of the browser in which I am trying to open the website the steps are:
I am trying to open in Mozilla Firefox
I will click on the 3 line icon on the top right. Side of the browser then
I will click on options then
I will clear the history and cache cookies temporary files and restart the browser then it will work

What according to you is difference between Bluetooth and Wifi? | There is a big difference in Bluetooth and WiFi. Mainly Bluetooth is used to exchange data over short distances and WiFi we can connect many devices within the building the range is bigger. WiFi is much faster than Bluetooth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference is that in good customer service you are only keeping your customers satisfied but in great customer service you are keeping them loyal.We needs to show customer how important he or she is to you and to the conpany

What according to you makes you a good candidate for customer service or technical support job?

I can work under pressure and my communication skills are good
I am a multitasker as well . Fast response is also the key to success in customer service rofile

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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