Subject: Tech Support Candidate - Shivangi Srivastava
From: Shivangi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Jun 2020 07:42:54 -0400

| | Tech Support Test

Name | Shivangi Srivastava
E-mail | [email-masked]
Phone Number | (91) 8318406763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Senior IT associate | NA | 40k
Previous Employer 1 | Teleperformance | Technical support Engineer | | 22k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step to be done is resetting the browser that is deleting the cache and cookies of it.

Then relaunch the browser and try to open the website.

What according to you is difference between Bluetooth and Wifi? | The main difference between bluetooth and wifi is bluetooth provide the short range network in order to share the files but wifi allows you to connect to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is a thin line between a good and great customer service is a great customer service requires empathy with the customers in order to fix the issue in the better way
What according to you makes you a good candidate for customer service or technical support job? | According to me my skills are I am a very patient listener and my fluency in spoken english is very good which makes me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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