Subject: Tech Support Candidate - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Jun 2020 07:04:54 -0400

| | Tech Support Test

Name | Rajeev Kumar
E-mail | [email-masked]
Phone Number | (91) 9958539866
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Manpower Service Ind Ltd. | Help Desk | 31-May-2019 | 32000
Previous Employer 2 | Telematics4U Service | Associate Engineer | 20-Jan-2016 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open a new tab and check to see if another website like google.com or mozilla.org working or not.
2- also check https: & Website domain.
3- also Check Internet Connectivity.
4- If connectivity and all those are good then I have to check the firewall.

What according to you is difference between Bluetooth and Wifi?

1-Bluetooth requires low bandwidth and Wifi High Bandwidth.
2-Bluetooth has a limited range whereas wifi has more range.
3-Wifi Support large no. Of user.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing goods and services at a reasonable price, which creates significantly more value for the consumer.
It's Depend Upon Situation.

What according to you makes you a good candidate for customer service or technical support job? | Because I have experience with 5 + years of experience in customer support and also have a good listing and understanding capacity.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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