Subject: Tech Support Candidate - Vijay Sharma
From: Vijay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 May 2020 01:29:06 -0400

| | Tech Support Test

Name | Vijay Sharma
E-mail | [email-masked]
Phone Number | (+91) 9319206644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 50 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Bellis Hardware | Driver | Nov 19 | 14000
Previous Employer 2 | Helpguru Noida | Site Supervisor | May 19 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check if my internet connection is working fine, if not I'll troubleshoot network connection, if yes I'll check if correct web address is entered.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to transfer data from one device to one or multiple other devices, while WiFi is used for the same as well as wireless internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference between a good and a great customer service is the way in which a service provider communicates with the customer. When a customer is satisfied you become a good service provider and when a customer is not only satisfied but also happy with you then you are called a great service provider.
What according to you makes you a good candidate for customer service or technical support job? | What makes me good candidate for a customer service job is my sincerity and commitment to deliver excellence. Every service is reflection of a company's vision and mission. My passion is to deliver an uncompromising service to customer while sticking to company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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