Subject: Tech Support Candidate - Krishan Kant Singh Singh
From: Krishan Kant Singh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 May 2020 03:30:50 -0400

| | Tech Support Test

Name | Krishan Kant Singh Singh
E-mail | [email-masked]
Phone Number | (91) 7060662327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indrapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HDFC LIFE | SDM | 14-04-2018 | 18k
Previous Employer 2 | Tech Mahindra | CSE | 18-03-2020 | 20k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection, wheter it is working or not. After that I will check the internet connection on some other devices like PC or cellphone. Post which I will check the connection port, it is damaged or there is any physical damage. Once I am done with above steps, I will check again the website or else I will check the browser privacy settings.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is basically used to transfer data from one device to another without any wire. However, by the help of Wifi we can use the internet on any device without the use of any wire.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my words, great customer service is to resolve the customer'd issue on the very first point of contact so that the customer will not came again for the same issue. In good customer service, you can only provide the resolution based on the query without any empathy, apology and assurance.
What according to you makes you a good candidate for customer service or technical support job? | I do understand, where to use apology and empathy. Apart from this there is manner of resolving customer's issue like - Empathy and apology if needed, assurance for help, resolution and further assistance.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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