Subject: Tech Support Candidate - Rohit Malhotra
From: Rohit Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 May 2020 01:45:42 -0400

| | Tech Support Test

Name | Rohit Malhotra
E-mail | [email-masked]
Phone Number | (87707) 17852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vesmo menpower services pvt ltd | Technical application support L1 | present | 20000
Previous Employer 1 | Axis Bank | Marketing Execuitive | 12 may 2018 | 11000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

After getting an error message Firstly, I will try to check my internet connection is it working fine or not.
i will check mentioned website name is it correct or not then i will clear cookies and cache data still getting same problem.
i will try to open that web site in another browser and check updated version of browser

What according to you is difference between Bluetooth and Wifi?

Bluetooth is use to transfer a file between two device (mobile to mobile,mobile to laptop and etc) in short distance(1-100 meters) basically Bluetooth is come in PAN area.

while Wi-fi is stand for wireless fidelity is the wireless network technology which provide wireless internet and network connection so we can easily connect multiples devices like mobile, laptop etc without LAN cable

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Services is that whenever we listen customers problem and resolve customer issue timely without delay in TAT and customer has satisfied with our service.

Great Customer Services is that the same as good customer services but some extra skill like where we make customer feel how it is important for us in term of business by interacting with them.

What according to you makes you a good candidate for customer service or technical support job? | As i have been working in this area since last years so i know how to handle customer and what they need, how to deal with hyper customer and how to  make them calm and how to analysis there problem and provide solution ASAP this this make me a good candidate for customer services or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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