Subject: Tech Support Candidate - Subin Bipin
From: Subin Bipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 May 2020 09:46:39 -0400

| | Tech Support Test

Name | Subin Bipin
E-mail | [email-masked]
Phone Number | (+91) 8527993200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindi kunj

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior analyst | May 2020 | 25k
Previous Employer 1 | Ienergizer | Application support | April 9 2018 | 16k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I would go and check the error message.
An error message is the only solution for most of the problem's in IT.  I will try below mentioned steps to resolve the same.

1. I will check my internet connection or wifi connection is working fine or not by checking other websites.

2. If the same is working then I ll try to open the same website on my mobile phone once. Because several times websites can also go under maintenance mode.

3. If website is opening in my mobile then I ll simply reset my browser while I try to open with some other browsers.

4. After resetting the browser I ll restart the browser and then try to connect.

Hopefully it should be working by now.

What according to you is difference between Bluetooth and Wifi?

Bluetooth
Bluetooth is a wireless technology that uses low-energy radio waves to send wireless data between Bluetooth-enabled devices. It's similar to Wi-Fi in that it operates over radio waves. However, Bluetooth can work between any two enabled devices and does not require additional network equipment such as routers or modems

Wifi

Wi-Fi is a wireless networking technology that allows devices such as computers, smartphones, and smart home devices to connect to the internet or other devices without the use of wires. But that doesn’t mean Wi-Fi is the same as the internet. It is just one of the ways that you can access the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service.
Good customer service can be what you doing in your daily routine.
You are answering all the incoming calls and trying to resolve the same and creating tickets and sharing with your user so that he can approach if the issue still persist in the future and our user doesn't need to explain the same again. Where customer satisfaction is quite low but ur trying to resolve customer's issue

Great customer service
Great customer service can be more than just taking calls and resolving issues. It is basically your trying to be more polite patience with our user and trying to fix the problem once and for all. If the issue is out of your scope still you managed to assign or I can say escalate the same to the concerned department. Taking follow ups your own. Here I can say customer satisfaction means a lot to provide great customer service.

What according to you makes you a good candidate for customer service or technical support job?

According to me you should be a good listener first. After that you should know basic troubleshooting of daily life application and computer software. And yes if you are dealing with international client then you should speak good English.

Communication is the main factor for any kind of customer service role. Be flexible with work loads. Should know operate and managing ticketing tools where all the date has been kepted of all your calls chats or emails with our user.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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