Subject: Tech Support Candidate - Ajit Pal Singh
From: Ajit Pal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 May 2020 06:45:44 -0400

| | Tech Support Test

Name | Ajit Pal Singh
E-mail | [email-masked]
Phone Number | (91) 9971499319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | US Tech Solution | Asst Manager, Sr. Network Engineer | 12 July 2019 | 53000
Previous Employer 1 | Velocis System | Account Lead | Aug 2016 | 38000
Previous Employer 2 | HCL Comnet | Network Engineer | Mar 2016 | 30000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the error message is “Err connection refused or the webpage is not available” then steps are as below :
1. Check the web page URL in the address bar if it is correct
2. If the same page open on another computer on the same network
3. If cant open on any other computer then check for internet connection, or might be the web page or site be down.

Delete cookies by steps below
1. On computer, open chrome or browser
2. Go to settings
3. Select advanced
4. In the Privacy and security section, select clear browsing data
5. Cookies and other site data, clear data

Change Proxy Setting

If the webpage with Error of “ Resolving Proxy or Err proxy connection failed” then Steps are as below :

1. Go select the Network section
2. Select Proxy
3. Change Proxy setting

What according to you is difference between Bluetooth and Wifi?

Bluetooth and wifi are both wireless technologies for connecting devices but they are different.
Wifi is mainly used to connect devices to the internet, Bluetooth is only use to connect devices to each other.

To connect WiFi, you usually have to enter the wifi password on you devices so you can connect to a local are network via a router.
Wifi allows you to surf the web without connecting your device to phone line or a cable. This allows you to access the internet on your device wirelessly.

Bluetooth is use to transfer data between your electronic devices over short distance. i.e you use Bluetooth to connect your computer to wireless keyboard, mouse or pair your phone with a Bluetooth speaker. Bluetooth also uses radio signals to send or receive data between devices however uses some of the same frequencies as Wifi but Bluetooth doesn’t require password to connect to a devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service just like providing basic support and resolving the issues and consistently just Meeting the customer expectations.

Great customer Service like the making happy and provide the Customer satisfaction. Achieving customer satisfaction requires some areas like responds to customers quickly and provides the updates and resolutions As soon as early. Letting them know why the issue happens and what should be done to avoid such like issues or suggest alternatives for products and services that might make them happy.

Good customer service like just doing job and responds to them normally or in 24 hrs.
Good customer service will get the problem solved eventually and Great customer service will get solved the issue immediately and earn “Wow moments” of customer.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, technical skills, problem Solving and resolving the issues quickly. Building a good and strong relationship by providing quick resolution makes them happy and helps to increase the overall reputation of the Enterprise as well as candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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