Subject: Fwd: Tech Support Candidate - Mani Sangwan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 28 May 2020 02:38:51 -0700 (MST)

Hi Ma'am, 

Please check the test. 

The girl is staying in Sahibabad, 
English was fine, 
B.tech graduate, 
Having nontechnical experience. 
The last Salary was 20k. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 May, 2020, at 14:17, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mani Sangwan 
E-mail 	[email-masked] 
Phone Number 	(91) 9899933365 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Sahibabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Fortune propmart 	Operations manager 	December 	22000 
Previous Employer 2 	Na 	Na 	Na 	Na 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I would check me internet connection and see if the problem lies there or not. And if everything is in order then, I will check the website name, that if I haven't typed the wrong address or not. And if everything is correct there also and I would like to seek help from someone who is into troubleshooting. 

What according to you is difference between Bluetooth and Wifi? 	There are some basic differences between bluetooth and wifi. 
~ bluetooth can work upto a certain distance only like a few meters, but the range of wifi is more as compared to bluetooth. 
~the speed of bluetooth is slow as compared to that of wifi. 
~only a person can connect to another person at a time, but a number of persons can connect simultaneously using a wifi. 
~but Bluetooth was invented before WiFi 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is when you satisfy your customer with the basic details they want or helping them out. 
But a great customer service is when you can solve their problem as soon as possible and make them belive that whatever the problem was , is not going to happen again plus assuring the customers that you are always here whenever they need. 
What according to you makes you a good candidate for customer service or technical support job? 	I have also been a part of this customer service or technical support as I have already given many interviews in this field. The reason why I think I will be a very good associate is, I believe in listening to people and assuring them that they will get through this and that's why I am here to get you out from this. Furthermore, I like to handle queries and giving assistance to people. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4