Subject: FW: Tech Support Candidate - Sachin Arora
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 28 May 2020 08:11:08 +0000

Rejected

From: Sachin Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 May 2020 at 10:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sachin Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sachin Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8368625952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Ashok vihar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Icex    Asst mgr-BD     5 mar 3019      41,807
Previous Employer 1     Nmce    Manager-Bd & dydtrm engineer    15 Nov 2018     41,000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the internet connectivity coming from the service provider.
Secondly I will check the network lan  cables are properly connected.
Thirdly I will check the problem in existing browsers.
Then I will check the url is properly typed.
What according to you is difference between Bluetooth and Wifi? Bluetooth is a type of network for Sharing the Iformation or date or file by pairing between two mobile models but wifi is a kind of Internet for Sharing wirelessly the Internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service where u give the customer the temporarily one time solution for his problem but in great customer service u can solve the customer problem permanently.
What according to you makes you a good candidate for customer service or technical support job? According to me I am confident that I can convinced the customer by thoroughly resolving the customer query and make him understand about the solution so that customer will be satisfied from my solution.
On a scale of 1 - 5 please rate your fluency in spoken English  3