Subject: Fwd: Tech Support Candidate - Ashhar Ahmad
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 27 May 2020 22:22:06 -0700 (MST)

Hi Ma'am, 

Please check the test and let me know if it is good, I will proceed his round with sir. 
Also, we can do the client rounds simultaneously. 

His English was excellent, 
Holding Technical background, 
Staying in Noida itself can travel by own. 
Last Salary- 27000/- 
Expecting- decent hike. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 May, 2020, at 00:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ashhar Ahmad 
E-mail 	[email-masked] 
Phone Number 	(0) 7018804476 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NLB SERVICES PVT LTD 	CSR 	22/05/20 	27000 
Previous Employer 1 	VCARE CALL CENTER SERVICES 	CSR 	1ST APRIL 	25500 
Previous Employer 2 	IENERGIZER IT SERVICES PVT LTD 	CSR 	11TH JAN 	22300 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1:Identify the error. 
Step2:I will try on the other browser 
Step3:I will see if i didn't block the site 
Step4:I will delete the cache and cookies 
What according to you is difference between Bluetooth and Wifi? 	1.Bluetooth is simple to use and switching between the devices is easier. 
WIFI:It is more complex and requires configuration of hardware and software. 
2.Range of bluetooth is 10 meters however for WIFI it is 100 meters. 
3.Power consumption is low in bluetooth as compared to WIFI. 
4.Bluetooth supports limited no.of user and WIFI provides support for a large no. of users. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1.Good customer services focusses on delivering what customers expect from the brand. 
Great customer service requires that we go above and beyond customer expectations. 
2.Good service provides customer resolutions to their problems. 
Great customer service provides then first time resolution. 
3.Good service focus on customer friendly approach. 
Great service goes a step further and increases the total customer experience. 
qqq 
What according to you makes you a good candidate for customer service or technical support job? 	I have the experience of working in three organizations so far with different work profiles which will help me to work with more efficiency. 
I have good listening skills and i have that problem solving skill that can make an addition to the work profile. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5