Subject: FW: Tech Support Candidate - vivek kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 27 May 2020 13:29:44 +0000

Rejected

From: vivek kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 May 2020 at 6:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - vivek kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    vivek kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 7011642624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1     concentrix      customer service representative 30 september    18000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first step while troubleshooting will be checking the errror code or error message we are getiing and will troubleshoot accordingly.

Sometimes the website gets blocked or the server is busy. Sometimes Antivirus also blocks the website
What according to you is difference between Bluetooth and Wifi? The main difference between both is that Bluetooth is a wireless technology used to connect different devices and wifi is also a wireless device used to connect devices with the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is resolving the queries and  problems of the customer whereas a great customer service is showing empathy and sympathy after hearing from the customer.

The customer should feel that if he calls the customer service, his problem will get resolved.
What according to you makes you a good candidate for customer service or technical support job? Background of technical education.

Experience is a customer service profile.

Having qualities of sympathy and empathy.
On a scale of 1 - 5 please rate your fluency in spoken English  3