Subject: FW: Tech Support Candidate - Vikas Katariya
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 27 May 2020 12:48:27 +0000

Rejected

From: Vikas Katariya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 May 2020 at 5:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikas Katariya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikas Katariya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8920537805
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Tis Hazari near metro station
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fab hotel       inside Sales executiv   March 18        24000
Previous Employer 1     Oyorooms        Sales executive August 2019     25000
Previous Employer 2     CEAT    Store   Jan 2019        18000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will open a new tab and search other website if it's work means internet is working.

After that's i will check out Website Down Checkers.
I will clear caches , cookies and browsing history as well.

If it not work ,I will try different browsers.
If not work , I will check proxy if still not work I will try to play a video and open multiple tabs of all working fine I could be ndtv website is under maintenance or slow down that's why I am getting error.
What according to you is difference between Bluetooth and Wifi? Bluetooth help you to do data transfer without any cable connection from one device to 2nd device.

WiFi willl help you to use high speed internet connection for better experience.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service - if any customer write a mail you and team is doing revert back as per standard tat with 24 Hr

Great Customer Service – You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply )

Proactive approach for any help to maintain the healthy relationship with customer and feel them valuable for us
What according to you makes you a good candidate for customer service or technical support job? For technical support candidate should be active on call and understand the query first after that paraphrase and mentioned the ownership , so that customer give a sign candidate understood his concern he will resolve his query over the call and feel him happy so that he can appreciate to agent and organisation support as well.
On a scale of 1 - 5 please rate your fluency in spoken English  4