Subject: Re: Tech Support Candidate - anjali sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 27 May 2020 12:47:27 +0000

Have u seen the written English? She is obviously rejected

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 27 May 2020 at 6:00 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - anjali sharma

Hi Ma'am,

She is a b.tech fresher.
Please check the test.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 27 May, 2020, at 17:45, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    anjali sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 97813997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida Sector15
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     conneqt bussiness solution ltd  cce     20july  13000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will follow below mentioned steps to troubleshoot above issue.

1. I will check for active internet connection on my computer
2. If there is no active internet connection then I will reach out to my internet service provider for confirming the internet connection issue
3. If I have active Internet connection and still I am not able to see the active connection due to system configuration (IP Address, DNS Settings etc) issue then i will start diagnosis process to troubleshoot the connection problem on my computer
4. In case if I have active connection and still I am not able to access the mentioned website then I will check for the website comparability issue on current browser or also I will try accessing on different browser.
5. If still I am not able to access the same website then I will check for white list and blacklisted contents on my computer.
What according to you is difference between Bluetooth and Wifi? According to me below are the key points for bluetooth and wifi.

Bluetooth : Connection through bluetooth is limited as bluetooth enabled devices can be accessed within a limited  range of areas.
WiFi :  Connection through wifi can be accessed using WAN(Wide area network) in this case you can connect to World wide internet and access any device from anywhere.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good costumes service belongs to resolving issues which customer is facing.
Great customer service belongs to customer satisfaction towards issues and his happiness
What according to you makes you a good candidate for customer service or technical support job? As I belongs to technical team and I believe I have ability to resolve and satisfy customer issues, also at the same time  I believe I have a good exposure and candidature capability to deal with customer so I can judge my self as a good customer service executive
On a scale of 1 - 5 please rate your fluency in spoken English  3