Subject: Tech Support Candidate - Suhasish Bhattacharya
From: Suhasish Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 May 2020 01:50:59 -0400

| | Tech Support Test

Name | Suhasish Bhattacharya
E-mail | [email-masked]
Phone Number | (96438) 80553
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Graphhene BPO & KPO | Sr Tech Sales Executive | 22/03/2020 | 39000
Previous Employer 1 | Winsurf Technologies | Sr Tech Sales Executive | 20/09/2017 | 34000
Previous Employer 2 | Wipro BPO | Technical Support Executive | 11/12/2015 | 28000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the website address and confirm its typed without any spelling mistake
2. Check if the device is connected with the Internet
3, Try the same address with another browser if available
4. Reset the browser

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer will Just listen and agree but a great customer will ask relevant question.
A good customer will end up paying but a great customer will also insist on value for money.
A good customer will focus on solving the primary issue but a great customer will focus on the overall performance of the system and all software.
A good customer will ask for service related documents but a great customer will ask questions related with the transaction.

What according to you makes you a good candidate for customer service or technical support job? | Have Patience, Listen to customer issue, Service Assurance, Have logic while answering customer's query, Take responsibility of the call, Be clear with all the commitments made to the customer.

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