Subject: FW: Tech Support Candidate - Ajita Shukla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 May 2020 13:38:51 +0000

Reject

From: Ajita Shukla <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 May 2020 at 1:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajita Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajita Shukla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201309) 6395639357
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector- 62 Noida UP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Tech mahindra   CSE     4-4-2020        16000/-
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we will try to refresh the system and will check connectivity errors and will fix it and if still not resolved then will shut down the system and switch on again.
What according to you is difference between Bluetooth and Wifi? We use bluetooth for sharing files from one device to another device and wifi is for internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when you provide service to the customer in a proper way and customer is happy with your service and guds, but when you make a relationship with customer and build a trust then it's called great customer service.
What according to you makes you a good candidate for customer service or technical support job? Proper knowledge of technical tools and communication, Politeness, customer satisfaction, surity of resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4