Subject: FW: Tech Support Candidate - Yatesh Dhingra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 26 May 2020 13:33:17 +0000

Reject

From: Yatesh Dhingra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 May 2020 at 2:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Yatesh Dhingra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Yatesh Dhingra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8307571285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dwarka
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Igt solutions pvt ltd   Process Associate       NA      13000
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check Internet is working properly or speed is not sufficient. Then i will check whether the website link is correct or not. Then i will check whether this website is safe to open and not blocked by the browser.
What according to you is difference between Bluetooth and Wifi? Bluetooth helps in sharing the files between two HWs but with a low speed. On the contrary wifi enables you to do the same but offers you a fine speed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when customer says thank you for helping me after getting the service. Great customer service is when executive himself feels that he has done something good by giving this kind of service.
When we provide an instant solution to customer that is good service. But when we try to understand the concern of customer at personal level and then provide him the resolution with in our authority but the best one. That is great customer service.
What according to you makes you a good candidate for customer service or technical support job? I personally think that i always try to understand what customer is trying to convey actually. If i have a good product knowledge then i can even guess what customer is going to reply or what customer actually wants to say even if he is not able to clear with his concern.
Even i used to hate that customer is waiting for more than 1 hour to get connected but if he did not get any satisfactory answer.
Even with less resources i can take an extraa mile to provide customer a great service.
On a scale of 1 - 5 please rate your fluency in spoken English  4