Subject: Re: Tech Support Candidate - Rahul verma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 26 May 2020 13:25:08 +0000

Test seems average, try talking to him and let me know

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 26 May 2020 at 6:37 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Rahul verma

Hi Ma'am,

This guy is b.tech fresher, Please check the test.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 26 May, 2020, at 17:09, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8826102030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      shahdara
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        na      na      na      na
Previous Employer 1     na      na      na      na
Previous Employer 2     na      na      na      na
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     1. I'll check the web address if it's correct or not.
2.I'll check my wifi or data connection.
3. If my wifi or data connection is working fine then I'll restart the browser.
4. I'll try searching the error on google and see if I can fix it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is just providing answers to the customer's questions or problem. Great customer service is providing the customer with an exceptional service that keeps the customer satisfied and loyal to the company. Good customer service is just providing the customer with the information that is easily available. Great customer service is going out of the way to ensure that the customer is satisfied.
What according to you makes you a good candidate for customer service or technical support job? I feel that I can communicate with people well. I'm willing to go out of my way to solve the customer's problems. I've been on the recieving end of customer service many time and I know what can make a customer not regret their purchase or investment.