Subject: Tech Support Candidate - Harshita Singh Harshita
From: Harshita Singh Harshita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 May 2020 08:29:19 -0400

| | Tech Support Test

Name | Harshita Singh Harshita
E-mail | [email-masked]
Phone Number | (201002) 8528844063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS computers ltd | Network Engineer | 28.June.2019 | 19,754
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my LAN connection is proper or not after that I'll check my proxy is correct or not.

What according to you is difference between Bluetooth and Wifi? | Bluetooth and WiFi are both wireless technologies for connecting your devices, but they are quite different. While WiFi is mainly used to connect your devices to the internet, Bluetooth is only used to connect your devices to each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means that having good communication skills,soft attitude.

Great customer service tells about the smart communication, problem solving and make the customer satisfy.

What according to you makes you a good candidate for customer service or technical support job? | My current job is working as a Network Engineer provided me with the ideal experience for this position. For past few months and, I developed many of the skills required for this job, including answering phones and email, troubleshooting and providing support to IT  persons.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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