Subject: Fwd: Tech Support Candidate - Shubham Paliwal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 25 May 2020 22:22:13 -0700 (MST)

Hi Sir/ Ma'am, 

Spoken English was good, 
Holding technical background, 
Saying in Shalimar Garden Can travel by own, 
Holding technical experience, 
Last Salary- 40000/- 
Can negotiate as he is not working from last 3 months, 

He is referred by Tarunesh 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 20:23, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Paliwal 
E-mail 	[email-masked] 
Phone Number 	(+91) 9953009063 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Shalimar Garden Extn. -1 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	AKBP 	Floor Supervisor 	30 Jan 2020 	40000 
Previous Employer 2 	Ienergizer 	Technical Support 	30 September 2018 	40000 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: I will check its going to be if its happening on this particular website or its happening on others too. 
2: If its with every website I will check the internet connection if its working properly or not. 
3: Checking the host file if the website URL is in there or not. 
4: Next step will be to check the antivirus if that's causing an issue to open the website. 
5: will check the search engine and addon's if they are blocking from opening the site. 
6: If this all doesn't work I will try to open the same website on a different browser. 
7: If is working on the other browser I will reset the browser, As browser itself is creating the issue in opening the website. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	If we talk about a good customer service is to provide the troubleshooting to the customer and resolve the issue of the customer.Here we just fix the issue of the customer and satisfy him for what he contacted us for. But the great customer service will be if we are engaging with the customer providing the simple steps to fix the issue and make the customer in such a way that customer will be recommending our product to other users as well. Here we fix the issue of the customer and make him smile. 
What according to you makes you a good candidate for customer service or technical support job? 	I have 6 years of rich experience with brand name suck as HP and EA Sports. I have won plenty of time as a performer of the month when I was working with EA Sports. And I keep myself improving more and more working to achieve the goal. I set my goals higher than the process requirements and I try to achieve those. Here my next step to work with you guys to improve and explore more.