Subject: Tech Support Candidate - Shubham Paliwal
From: Shubham Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 14:53:39 +0000

| | Tech Support Test

Name | Shubham Paliwal
E-mail | [email-masked]
Phone Number | (+91) 9953009063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shalimar Garden Extn. -1

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | AKBP | Floor Supervisor | 30 Jan 2020 | 40000
Previous Employer 2 | Ienergizer | Technical Support | 30 September 2018 | 40000

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: I will check its going to be if its happening on this particular website or its happening on others too.
2: If its with every website I will check the internet connection if its working properly or not.
3: Checking the host file if the website URL is in there or not.
4: Next step will be to check the antivirus if that's causing an issue to open the website.
5: will check the search engine and addon's if they are blocking from opening the site.
6: If this all doesn't work I will try to open the same website on  a different browser.
7: If is working on the other browser I will reset the browser, As browser itself is creating the issue in opening the website.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we talk about a good customer service is to provide the troubleshooting to the customer and resolve the issue of the customer.Here we just fix the issue of the customer and satisfy him for what he contacted us for. But the great customer service will be if we are engaging with the customer providing the simple steps to fix the issue and make the customer in such a way that customer will be recommending our product to other users as well. Here we fix the issue of the customer and make him smile.
What according to you makes you a good candidate for customer service or technical support job? | I have 6 years of rich experience with brand name suck as HP and EA Sports. I have won plenty of time as a performer of the month when I was working with EA Sports. And I keep myself improving more and more working to achieve the goal. I set my goals higher than the process requirements and I try to achieve those. Here my next step to work with you guys to improve and explore more.

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