Subject: FW: Tech Support Candidate - Anuj kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 14:14:40 +0000

Reject

From: Anuj kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 8:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anuj kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anuj kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8287857192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Live Digital Marketing solution pvt ltd Email Marketing Associate       31st March 2020 25000
Previous Employer 2     Paytm   Social Media Associate  10th June 2019  22000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The first step is to try to open another website.
clear the cache and cookies in your browser
check window firewall website is block or not
if website is block , unblock the website
What according to you is difference between Bluetooth and Wifi? Bluetooth bandwidth low , WiFi bandwidth high.
Bluetooth has low cost , WiFi has high cost.
Bluetooth less secure  , WiFi more secure.
Bluetooth power consumption low , WiFi consume high power.
Bluetooth has low data transfer , WiFi has high data transfer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer service is a act of of customer's need, which is Direct or Indirect. As a customer care agent I need to help customer's information about product or services, take orders & return and refund.
Exanple: If a user who has purchased a product of our store or website. We need to provide the services of product before, during and after.
Its a part of good customer service.

And if we empathize of customer & think as a customer and provide the services including the above scenario, so it's a part of great service.

What according to you makes you a good candidate for customer service or technical support job? We need to take care of service, quality, reliability,efficiency & satisfaction while we are working as customer service associates.  Also we have to good knowledge of Product Awareness, customer friendly attitude, & problem-solving nature.
On a scale of 1 - 5 please rate your fluency in spoken English  4