Subject: Tech Support Candidate - Ravi Kumar Yadav RAVI
From: Ravi Kumar Yadav RAVI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 10:13:04 -0400

| | Tech Support Test

Name | Ravi Kumar Yadav RAVI
E-mail | [email-masked]
Phone Number | (201306) 8329465739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl services | Sr. Cse | 12mar 2020 | 26000
Previous Employer 1 | Exl services | Cse | 2 feb 2015 | 12000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First up of i will check if problem is out of my hand or in my hand, after that I will try in another browser, if still problem occurs I will try the IP address, then I will alter my hosts file, and also check the requires is not blocked on my computer, and I also reboot my internet connection and finally problem will be resolved.
What according to you is difference between Bluetooth and Wifi? | Bluetooth and wifi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that bluetooth is primarily used to connect devices without using cables, and also through bluetooth we can only share out data from one device to another and we are also using bluetooth headphones to listen music, while WIFI provides high speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between a good customer service and great customer service is  In good customer service is that in the former you are probably only barely keeping your customers satisfied while in great customer service  you are not only keeping the satisfied you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | A good customer service associate should be good and active listener, polite, calm and always ready to help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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