Subject: Tech Support Candidate - Prashant Verma
From: Prashant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 10:00:45 -0400

| | Tech Support Test

Name | Prashant Verma
E-mail | [email-masked]
Phone Number | (91) 9997189498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Budaun UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Usha telelink | Rf engineer | Na | 22k
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open browser >check the browser settings>check the www.ndtv.com is not blocked if yes then unlock it>reset the browser settings>save as default.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for files and media sharing while wifi is used for to access internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is that when you resolve him problem in giving tym period while great customer is that when you resolve him problem in quick response.
What according to you makes you a good candidate for customer service or technical support job? | My politeness, patience, problem resolving manner and giving full satisfaction to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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