Subject: Fwd: Tech Support Candidate - Mohit Michael
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 25 May 2020 06:49:00 -0700 (MST)

Hi Sir/ Ma'am, 

Having Technical background, 
English was good, 
Last Salary- 35000, ready to negotiate, 
Can travel by own. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 19:08, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mohit Michael 
E-mail 	[email-masked] 
Phone Number 	(+91) 8929720310 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Ghaziabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Snva venture 	Team leader 	22march 2020 	35 k 
Previous Employer 1 	Yatra. Com 	Subject matter executive 	18feb2017 	
Previous Employer 2 	Make my trip 	Sr.executive 	14 Aug 2014 	
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1:- we need to check that is this problem are from our end 
2:- instead of using the particular browser we need to check the another browser 
3:- Need to check the ip address 
4:-Alter the hosts file 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service 
Showing customer that how he or she is important for us and resolving their issues by helping them for the problem that they are facing 
To provide great customer service 
We need to start our script by greeting them 
Showing respect 
Need to be the good listener 
Need to be responsive and be active what the customer is asking for he or she want any kind of help 
Need to be calm if the customer is irritate 
And in great customer service we need to take the feedback from our customer 
----------------------------------------------- 
Good customer service 
Responding all customer feedback both positive and negative 

When the customer want to find his or her own solution for the problem they should get the self service 
We need to grab the emotional intelligence that is is customer is sad,He want help,They are irritate by not getting the solutions by previous employee. 
Solving the problem or helping them out and have the ability to solve the problem. 

What according to you makes you a good candidate for customer service or technical support job? 	According from my side i am having the ability to solve each and every problem which customer comes coz i am having a skill of patience and i am a good listener when the customer ask any thing i hear them carefully before giving them the solution 

And for the technical support i need to have a look for the tools and and need to grab the knowledge for the tools which are used by the venture before giving the solution to the enduser