Subject: FW: Tech Support Candidate - Princy agrawal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 13:45:41 +0000

Reject

From: Princy agrawal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 11:44 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Princy agrawal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Princy agrawal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110091) 9131770673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mayur vihar phase1
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ahlcon public school    Office executive                32000
Previous Employer 1     I next sales and automation p ltd       Project coordinator             15000
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1 - Recheck the website name if typed correctly.
Step2 - if yes, make sure that the network is properly connected.
Step3 - Further, will cross check by opening another website.
Step4 - if the issue occurs only with this website, then  try to check the website by ping response and trace route.
Step5 - if ping responses are fine, then the final step will be to clear the cookies and check the error type in help index of browser settings.
What according to you is difference between Bluetooth and Wifi? Bluetooth- shorter ranger layer2 protocol.
Peer to peer or 1to1 connection
Data transfer speed is upto 25Mbps
Wifi- wider range and works in layer 1 nd layer2.
1to many and omnidirectional.
Data transfer speed is upto 300Mbps

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good and great customer service is something that depends completely on how one is able to meet the customers satisfaction over an issue they are facing.
What according to you makes you a good candidate for customer service or technical support job? When it comes to the customer service.. the main points to be kept in mind in a customer service provider are - to listen to your customer's problem properly, try to understand the issue and give the best troubleshoot you could, leaving your customer satisfied .
Me as the same will always try to follow these above steps to serve my customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5