Subject: Re: Tech Support Candidate - Qamar Patel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 May 2020 06:40:00 -0700 (MST)

He is not holding a technical background anywhere 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 19:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Qamar Patel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 24 May 2020 at 11:00 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Qamar Patel 

	

	
	
			Tech Support Test 
		
	Name 	Qamar Patel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7494883277 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 72 noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Voisun telecom 	Sales executive 	30 th april 	18000 
Previous Employer 1 				
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As far as my basic computer knowledge is concerned , i would first check the internet connection if the problem still continues i'd then check whether the browser is denied access from opening the website from the device administrator settings . Checking whether the url has been entered correctly without any spelling errors , however this step could be given consideration at the first step as well . If nothing works out we can restart the browser as well as the wifi router or the internet connection as the case may be and if even this doesn't prove to be effective i would finally go on to call an computer technician or an expert to help me resolve my concern 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth and Wi-Fi both are methods that provide wireless communication, but the difference between the two mainly arises from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is used to exchange information and connect devices to share data at small distances ranging somewhere in between 30-40 ft . Wifi on the other can also be used it transferring of dat but its primary use is to enable the device to be connected to the ethernet or the internet . 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	I'll use an axanple to answer this so that it makes sense even to the person having no knowledge in customer service . In lay man's language customer service are the services provided to the customer in relation to the product the customer has purchased , it also includes after sales service , feedbacks , grieviences , customer concerns ,etc. Now coming to the example to understand the difference between good an great customer service is that if a company 'A' is able to retain its old customers it is providing good customer service (however there are several other reasons also ).whereas a company 'B' is is able to retain its old customers and the same time those customers are also referring their contacts to buy products and services from company 'B' . It can be easilyy assumed that company 'B' provides great customer service 
	What according to you makes you a good candidate for customer service or technical support job? 	Listening skills hold a great value nowdays in a technical support or customer service job because in order to solve customer concerns we need to listen nd understand what basically the problem is . I am a good and patient listener and on top of that i have good communication skills which is a string that enables to build good and long lasting customer relations which is the primary requirement of this job . To conclude i would just say that in a company like livesalesman that hires the best working professionals across the world a person like me who is keen on learning new things and a also person who is not conservative to new approaches and situations would be a valuable pick for the company . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4