Subject: Re: Tech Support Candidate - Amit Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 May 2020 06:24:09 -0700 (MST)

Broken English. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 18:51, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Amit Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 24 May 2020 at 10:17 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Amit Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Amit Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 6371221622 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 70, Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Ienergizer 	Asst. Customer service executive 	27,800 	
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I'll check if internet is active. Delete browser cookies and turn off proxy settings if it is on. 
	What according to you is difference between Bluetooth and Wifi? 	Wifi is use to access internet and also transfer data from device to device or device to server. Bluetooth is use to share data from device to device. Wifi has higher transfer rate(speed) and range than bluetooth. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service will be polite and apologetic if some problem comes up. Great customer service will be polite, apologetic and will also help you and provide one contact resolution. Great customer service will attract more business where as a good Customer service is there because business is available. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am from a technical background and worked intensively with electronics and understanding basic technology. I also have good knowledge of networking. With my technical knowledge and polite and soft-spoken attitude I believe I'll be a great customer service executive. I'll make sure the customer goes back happy and give us 5 star ratings. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4