Subject: FW: Tech Support Candidate - Amit Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 13:21:24 +0000

First round

From: Amit Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 10:17 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 6371221622
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 70, Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienergizer      Asst. Customer service executive        27,800
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll check if internet is active. Delete browser cookies and turn off proxy settings if it is on.
What according to you is difference between Bluetooth and Wifi? Wifi is use to access internet and also transfer data from device to device or device to server. Bluetooth is use to share data from device to device. Wifi has higher transfer rate(speed) and range than bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service will be polite and apologetic if some problem comes up. Great customer service will be polite, apologetic and will also help you and provide one contact resolution. Great customer service will attract more business where as a good Customer service is there because business is available.
What according to you makes you a good candidate for customer service or technical support job? I am from a technical background and worked intensively with electronics and understanding basic technology. I also have good knowledge of networking. With my technical knowledge and polite and soft-spoken attitude I believe I'll be a great customer service executive. I'll make sure the customer goes back happy and give us 5 star ratings.
On a scale of 1 - 5 please rate your fluency in spoken English  4