Subject: FW: Tech Support Candidate - Pankaj Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 13:20:57 +0000

Reject

From: Pankaj Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 10:16 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pankaj Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pankaj Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7015911209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kundli, near Narela Delhi 40
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Openxoft Technologies   Sr Executive at back office operations  On notice period        30k
Previous Employer 1     Kanodia International   Computer Operator cum process executive Jan 2014        10k
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check internet connection if it is connected with LAN or WiFi.
2. If not, then connect at least one of them with particular port for LAN or password for WiFi.
3. If yes, then need to install or update corresponding drivers for LAN or WiFi.
4. If above things are ok then need to check if typed address in address bar of browser is ok or not.
5. Some website accept cookies, need to check if those are enabled in browser setting or not.
What according to you is difference between Bluetooth and Wifi? Main basic difference is Bluetooth can't provide any internet connectivity but can transfer files only between 2 different devices whereas WiFi is used to access internet connection and file transfers as well using hotspot.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer satisfaction when customer feels that information provided is useful and gives surity for getting results/solution.
A great customer satisfaction is when customer is cleared about his/her all doubts/questions and get solution accordingly. In this situation he can provide any rating for solution provided w.r.t. company's policy.
What according to you makes you a good candidate for customer service or technical support job? A good candidate has to be self motivated, confident, result oriented, hard working and must be dedicated towards his work.
On a scale of 1 - 5 please rate your fluency in spoken English  4