Subject: FW: Tech Support Candidate - Susmita Dutta Susmita
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 13:17:27 +0000

Rejected

From: Susmita Dutta Susmita <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 10:04 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Susmita Dutta Susmita

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Susmita Dutta Susmita
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8370882883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Laxmi Nagar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Allsec Technologies Ltd Customer care executive (Sale)          23800
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first I will check proper domain name .
I will change the brawoser.
I will check the internet connectivity.
What according to you is difference between Bluetooth and Wifi? Wifi is wire less area connection which is used to connect a device with internet without any cable .

Bluetooth is a communication device  to trasfer data from. One to another device .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good costumer service will provide point to point answer of your all queries.
Great customer service where you will find details solutions or answer for your queries.
What according to you makes you a good candidate for customer service or technical support job? Listening the customer question & queries properly.
I won't interrupt the customer while he/she is explaining the problem.
I will assured my customer that problem will be fixed
On a scale of 1 - 5 please rate your fluency in spoken English  4