Subject: FW: Tech Support Candidate - Abhilash Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 13:16:59 +0000

First round

From: Abhilash Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 10:04 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abhilash Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abhilash Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7830578784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 62, Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Astra Business Private limited  Sr. Production Leader           35000
Previous Employer 1     DCM Data system private limited Jr.Support engineer     15 March        32754
Previous Employer 2     Concentrix Daksh service India private limited  CCE     7 November      22700
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Try, using following steps in case website is not working on all browser or a particular browser :

1. Identify the Error Type
2. Open a new tab and check to see if you can load another website
3.If you can't open another site, continue on to the next step.
4.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
5.If the site works in another browser, see The problem only happens in that particular browser.
6.If the site doesn't work in another browser, then probably there is a problem with your Internet connection.
7.If another web browser works just fine, check updating your browser .
8. Clear cache and cookies
9. Look For DNS cache , If it shows invalid.
10. Check if browser shows  offline mode or website restricted .

There can be several issues related to particular website or browser . First, we have to identify the error code to troubleshoot the problem effectively .

What according to you is difference between Bluetooth and Wifi?
Bluetooth is a wireless communication medium which is often used for transferring data. It is used to transfer data such as song, videos, etc in a personal area network. It is used for the communication in a small range.

WiFi has come from the word “Wireless Fidelity”. It is also a wireless communication medium often used to access internet services. WiFi are more effectively used in cafe, schools, companies and etc for faster internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
What according to you makes you a good candidate for customer service or technical support job? The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5