Subject: Fwd: Tech Support Candidate - Vijay Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 25 May 2020 06:12:17 -0700 (MST)

Hi Sir/ Ma'am, 

Spoken English was good, 
Having a technical background, 
Lives in Faridabad, 
Can travel by own, 
Last Salary- 28500 
Expectation- As per Company norms. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 17:55, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vijay Kumar 
E-mail 	[email-masked] 
Phone Number 	(+91) 8527707373 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Iqor 	Sr. Agent 	November 2019 	28k 
Previous Employer 2 	Kavya Tech 	Agent 	September 2018 	23k 
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check the web address whether I am typing it correct or not, them try to reload the page if the problem still there then I will check my internet connection if it's working or not. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer services is to solve the customer querie or provide him the solution he was looking for but the great customer service is one step ahead so that you can give customer some thing he was not expecting..like educating him so in future he will not face the same problem or giving him a permanent solution. 
What according to you makes you a good candidate for customer service or technical support job? 	First thing I really like customer service because interacting with customer teach us lots of things. Second i do have 3 years of experience in technical support and I my self love technology and I believe it not much difficult to solve technical issues if you have little bit of knowledge about of it.