Subject: Fwd: Tech Support Candidate - ROHAN GUPTA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 25 May 2020 06:05:03 -0700 (MST)

Hi Sir/ Ma'am, 

English was fine, 
Holding Tech background, 
Stays in Shahdra can communicate by himself. 
Last Salary was 44000/- 
There was a gap in his profile, so ready to negotiate. 

But I am finding a stability issue with this guy. Please check!! 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 May, 2020, at 09:56, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	ROHAN GUPTA 
E-mail 	[email-masked] 
Phone Number 	(91) 9560211839 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	East Delhi, Shahdara 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	Na 		
Previous Employer 1 	Icici bank ltd 	Credit Manager 	18 Dec 2019 	44000 
Previous Employer 2 	Infosys Pvt Ltd 	Senior system engineer 	16 march 2016 	38000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will go through the error message and try to fix the problem. If error message says you are not connected to internet then I will check my internet connection, is my system properly connected to wifi/lan? If internet connection is proper then I will try to open another site and make sure internet is working. Some sites wants user permission and inform user about site using cookies and require user acceptance of the same. Once the terms are accepted by user the site opens. 
Some sites require latest version of web browser and inform user about the same in case web browser being used is obsolete version. Then latest version needs to be downloaded and installed. 
Some sites require media player like java to support graphic content of the site. In case java is not installed then also site shows error message and asks user to install java through link provided. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used to exchange data and connect devices through wireless medium whereas wifi is used to access high speed internet through wireless medium. 

Bluetooth works in close proximity range whereas wifi can work in relatively larger area. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service helps the customer in prompt resolution of queries through standard operating procedures which helps in customer satisfaction. 
According to me great customer service deals in going one step ahead of good customer service and understand problem of customer to a deeper extent and offer a custom made solution if required. 
What according to you makes you a good candidate for customer service or technical support job? 	I have completed my bachelor in technology due to which I have an inclination towards technology. 
I have worked with infosys as a software developer, so I understand the software framework and what problems a user may encounter while using system and how to help user to fix them. 
I have also worked with Icici Bank and understand the dynamics of customer service. How to maintain TAT for resolving issues. Importance of customer satisfaction. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5