Subject: FW: Tech Support Candidate - Vikas Srivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 12:53:39 +0000

Reject

From: Vikas Srivastava <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 24 May 2020 at 9:55 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikas Srivastava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikas Srivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7503164049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad, Uttar Pradesh
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Genpact India Pvt. Ltd. Process Associate       3/05/2020       17000/-
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check the internet connection,
Second I will try to open the website in another browser,
If the issue is remain same the I will check the browser setting and security and reset all the internet setting and browser setting
What according to you is difference between Bluetooth and Wifi? Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices. This means that a Bluetooth-enabled device such as a smartphone is able to communicate with other Bluetooth devices, such as a wireless headset or printer. Bluetooth, therefore, acts much like a cord between the two devices by creating a secure, wireless personal area network in which these devices can communicate.
Wi-Fi has some similar applications to Bluetooth, such as setting up a network or printing and transferring files. It is also a wireless standard, but rather than being designed to communicate between devices, it serves to wirelessly connect devices to the internet or Ethernet networks such as a corporate local area network (LAN). Its range is quite a bit larger than the very short range within which Bluetooth devices communicate, as a Wi-Fi signal can be accessed up to 300 feet away.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Customer satisfaction.
Sympathy and empathy to the customer situations.
Brief knowledge about the customer demand and use.
Guide the customer about the protocol and rules about the product and company.
What according to you makes you a good candidate for customer service or technical support job? I already have a one year experience in technical support, so I know how to deal with customers and guide them about the proper resolution.
I listen to the customer issue then apologize for the inconveniences he is facing due to the product.
I give them proper resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  3