Subject: Re: Tech Support Candidate - Tushar Goyal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 May 2020 05:50:36 -0700 (MST)

Done, 

I forwarded to Sir as well as. 

Hi Ma'am, 

This candidate is from a technical background, 
English was good, 
Last Salary- 25000/- 
Expecting- 30-35000/- 
Lives in Faridabad, Can travel by own. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 18:14, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Tushar Goyal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 23 May 2020 at 9:05 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tushar Goyal 

	

	
	
			Tech Support Test 
		
	Name 	Tushar Goyal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8802711765 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Astroport India, Space India 	Education officer 	10/02/2020 	35000 
Previous Employer 2 				
	You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will try to reload the website and if it again shows an error then I will read the error it is showing and will try to find a possible solution which can be clearing of cookies and cache data, checking my internet connection, try to open it on another browser etc. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Great customer service is all about human-centric, data-informed customer experience, smart communication, problem solving, reducing call & volume and not to only satisfy the customers but to keep them loyal. It is all about walking that extra mile in the way you treat your customers. On the other hand good customer service is to keep the customer barely satisfied with good communication and soft spokenness. 
	What according to you makes you a good candidate for customer service or technical support job? 	Firstly, I am a person who strives for self improvement and is willing to acquire detailed knowledge about the products and services the company offers. 
I believe in the ideology of working in a group setting which gives me an opportunity to interact with others. 
For the past year I have been dealing with people from different backgrounds at my previous workplace where I used to train my customers in Astronomy, astronomical equipment and night sky gazing, I have dealt with customers from age of 5 to 80 and I can share some video feedbacks I have received from not only satisfied but extremely happy customers. In addition to that I have been a teacher of Astronomy at St. Martins School, Delhi Cantt and taught students from Prep to senior secondary about technicalities of astronomy and space sciences which requires extreme knowledge of technical details, extreme politeness, and the voice of a story teller. Owing to my communication skills I have bagged opportunities to be live on national news channels like news nation and zee news as an expert during the launch and landing of Chandrayan - 2 to explain the general public about the technicalities of the mission. Moreover, I love to interact with people.