Subject: FW: Tech Support Candidate - Mohit Dewan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 11:23:04 +0000

Reject

From: Mohit Dewan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 May 2020 at 4:51 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohit Dewan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohit Dewan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (999) 9497493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Customer support representative 3 rd august 2019        30000
Previous Employer 1
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As a user I eill first try myself and check the network connections that they are working properly or not. Will switch off the net and switch it on again and if the same problem or error appears again will contact the relevent department and will explain the issue I am facing and ask for the help.
What according to you is difference between Bluetooth and Wifi? Bluetooth is used to transfer a song within a small area suppose two person are sitting in a room can share file but in a limited range. Though a wifi also has a limited range but the range is much more than the range of the bluetooth and by using wifi we can use a net connection in more than one device and can listen songs search any site or can watch movies.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service means that a customer is not fully satisfied with the proplem and he will contact us for the same problem for a better solution.
A great customer service means a customer is happy by getting his problem solved according to his needs. For eg. Suppose a customer bought a product and he is not satisfied with it so he contacts the department and tell why is he not satisfied with that product and an epmloyee will listen to his problem without lying to him will help him by not making false promises and asking him to wait or call us back. He will help him by following the norms and giving him the solution.
What according to you makes you a good candidate for customer service or technical support job? According to me the one who helps a customer in need by keeping all the policies and norms of the company in mind. By not making false promises and not asking him to wait or to contact us back. Bs not increasing the efforts of the customer is a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English  4