Subject: FW: Tech Support Candidate - Rachit Mathur
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 10:55:34 +0000

Rejected

From: Rachit Mathur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 May 2020 at 3:18 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rachit Mathur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rachit Mathur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871785470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix      Customer service        June 2016
Previous Employer 2     Genpact Customer service        March 2019
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     I will Press ctrl plus refresh
I will check the internet connection
I will try from some another browser
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer
He is satisfied
His problem is solved
He will be happy
His issue is resolved

Great customer
He is very happy with the customer agent
He will give apprecuaton for the feedback
Giving proper resolution
Satisfied
What according to you makes you a good candidate for customer service or technical support job? Listen customers issue without interrupting the customer
Having empathy and sympathy for the customers issue
Have proper pr