Subject: Re: Tech Support Candidate - Anshuman Tewari
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Date: Mon, 25 May 2020 03:27:00 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 May, 2020, at 15:55, saurabh <[email-masked]> wrote: 

his speech is not clear. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: HR Livesalesman <[email-masked]> 
Sent: 25 May 2020 3:50 PM 
To: Saurabh Dadu <[email-masked]> 
Subject: Fwd: Tech Support Candidate - Anshuman Tewari 
Hi Sir, 

Following are the details of this candidate, Please check his test and if the test is good then please proceed with the next round. 

English was good, 
Holding a semi tech experience, 
Last Salary- 26500 
Expecting a decent hike. 
Can join immediately, 
Can travel by own. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 May, 2020, at 16:25, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Anshuman Tewari 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9999313509 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Sector 19 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Sr Customer service representative 	31st March 	26500 
Previous Employer 1 	Capita, PUNE 	Customer service representative 	25 May 2017 	
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly try to understand what the error message says. 

Then Check - if the browser needs an update 

Next - Try to open the website in another browser to see if that works. 

Next - Clear cookies and temporary files and try again. 

	What according to you is difference between Bluetooth and Wifi? 	A Bluetooth device can transfer or share information in a radius of up to 10m to a different Bluetooth enabled device . 

A Wi-Fi is known as wireless fidilelty and is used to get devices connected to the internet in a Wi-Fi zone with a router and the inbuilt Wi-Fi receiver. . 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer service is working as a representative of the company who helps the customers with their questions, issues and requests using the knowledge and the actual skills required to get a job done. 

What differentiates great customer service from it is infusing an empathetic approach in the method of outreaching and conversing with the customer. 

Some more aspects like first contact resolution and getting to the bottom of the concern, further glorifies the greatness. 

	What according to you makes you a good candidate for customer service or technical support job? 	The in depth knowledge of the support that he is required to offer combined with exceptional customer service skills can certainly help in making me a qualifying candidate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5