Subject: Re: Tech Support Candidate - Anshuman Tewari
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 10:16:27 +0000

Coordinate with Saurabh to get tech round done

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 May 2020 at 3:40 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Anshuman Tewari

Hi ma'am,

English was good,
Holding a semi tech experience,
Last Salary- 26500
Expecting a decent hike.
Can join immediately,
Can travel by own.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 24 May, 2020, at 16:25, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anshuman Tewari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999313509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Sector 19
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Sr Customer service representative      31st March      26500
Previous Employer 1     Capita, PUNE    Customer service representative         25 May 2017
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly try to understand what the error message says.

Then Check - if the browser needs an update

Next - Try to open the website in another browser to see if that works.

Next - Clear cookies and temporary files and try again.

What according to you is difference between Bluetooth and Wifi? A Bluetooth device can transfer or share information in a radius of up to 10m to a different Bluetooth enabled device .

A Wi-Fi is known as wireless fidilelty and is used to get devices connected to the internet in a Wi-Fi zone with a router and the inbuilt Wi-Fi receiver. .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer service is working as a representative of the company who helps the customers with their questions,  issues and requests using the knowledge and the actual skills required to get a job done.

What differentiates great customer service from it is infusing an empathetic approach in the method of outreaching and conversing with the customer.

Some more aspects like first contact resolution and getting to the bottom of the concern,  further glorifies the greatness.
What according to you makes you a good candidate for customer service or technical support job? The in depth knowledge of the support that he is required to offer combined with exceptional customer service skills can certainly help in making me a qualifying candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  5