Subject: FW: Tech Support Candidate - Sakshi Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 09:47:09 +0000

Did u speak with her?

From: Sakshi Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 May 2020 at 8:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sakshi Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sakshi Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8800442704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector-20
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CPM India       Sr. Technical Associate 27th May, 2020  35000
Previous Employer 1     Datnum India    Associate Consultant    27th March, 2016        20000
Previous Employer 2
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.     1.Firstly, I will open a new tab and check to see if I can load another website like google.com or mozilla.org.
a). If I can open another site, then the problem only happens with certain websites.
b). If I can't open another site, then I will continue on to the next step.

2. Now I will launch another browser, like Internet Explorer, and try to open the site I was having problems with.
a)If the site works in another browser, see The problem only happens in Firefox or etc.
b)If the site doesn't work in another browser, Then i will check the problem happens in all web browsers.

OR

Step1: I will clear the Cache of my Chrome browser.
Step 2: I will update my network adapter.
Step 3: Then I will switch to Google's DNS Server.
Step 4: Turn off Opera Turbo on my Opera Browser.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me the main difference between providing good customer service and great customer service is that, we only keeping the customer satisfied but also keeping loyal with them. This is very important distinction.

I will explain this with the help of Example:

Good Customer Service is the Service in which a customer ask me a question and I don't know the answer of their question. Then I will put their call on hold to find the answer and then come back to them with answers.
Where as, the Great Customer Service is the service where I clearly explain the customer that I don't know the answer but will get them the answer asap.
What according to you makes you a good candidate for customer service or technical support job? As, I have experience of Customer Interaction and Technical Support with the International Client . I think I have Effective written and oral communication skills as they are key in a customer-facing role. I can handle Customer service which means going above and beyond to keep the customer happy,i.e answering any questions they have or resolving issues with a positive attitude. For me,Customer satisfaction is the top priority.