Subject: FW: Tech Support Candidate - Smriti Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 May 2020 08:29:23 +0000

Do first round and let me know

From: Smriti Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 May 2020 at 12:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Smriti Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Smriti Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8077476915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 49, Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Entab Infotech Pvt Ltd  Technical Support Executive     March 2019      18000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will open a new tab and check to see if I can load another website like google.com. If I can open another site, skip down to the problem only happens with certain websites.
If I can't open another site, continue on to the next step.
I will launch another browser, like Internet Explorer or Safari, Google Chrome, and try to open the site I was having problems with.
If the site works in another browser, that means the problem only happens in the browser that I was using.
If the site doesn't work in another browser, I will check out the problem happens in all web browsers.The problem only happens with certain websites
If I will see any of these error messages, it might just be a problem with browser's cache:

The connection was interrupted
The connection was reset
The connection has timed out
I will try clearing browser's cookies and cache
I will try these steps and then will reload the website.
If clearing browser's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case I will just have to wait for it to get fixed.
What according to you is difference between Bluetooth and Wifi? Bluetooth is actually accustomed connect short range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences.
It does not really take much of an extra effort to provide “good” service.
However the ability to provide "great" service is a different story.
Although it is probably a "thin line" that ultimately seperates one from the other.
A good customer service only offer what customer is looking.
On the other hand, great customer service is ready to provide something more to the customer.
What according to you makes you a good candidate for customer service or technical support job? “My four years of customer service experience.
The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.Good Listening and communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4