Subject: Tech Support Candidate - Sujit Kumar
From: Sujit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 May 2020 02:30:06 -0400

| | Tech Support Test

Name | Sujit Kumar
E-mail | [email-masked]
Phone Number | (201301) 9304784832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rajat Vihar C block, sec_62 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vui infotech | Us recruiter | April 2020 | 25k
Previous Employer 1 | Apptad | Us recuirter | Dec 2019 | 22k
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist af all I need to go ahead and check internet connection and also firewall check. And also i have to check the speed test. And i will use in different browser. I will try to uninstall and install the software. Restart the computer and scan update the all software.
What according to you is difference between Bluetooth and Wifi? | The security of bluetooth is less compare to wifi. Blue tooth support limit users while wifi support large users. Bluetooth required low bandwidth while wifi required high bandwidth. Bluetooth range is 10 meters while wifi range is 100 meters.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service provide just basic support but great customer service provide  expectional experience. Gud customer will get problem solved eventually but great customer will get immidiately. Great customer generate more revenue than gud customer.
What according to you makes you a good candidate for customer service or technical support job? | The basic requirement of a Technical support job is to maintain and monitoring the computer network and system. Installation and configuration of computer software and the application. Always take care of the company server and it support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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